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Terms of Service

By accessing this Website, accessible from https://nadehost.com/, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. We are not obliged to give you a reason for the termination of your service(s) if found violating the TOS in any ways.

Refund Policy

Refunds are issued at the sole discretion of NadeHost (as store credits). NadeHost reserves the right not to issue a refund. A refund can't be obtained through chargebacks or disputes. If there was a chargeback or a dispute started by the client, there would be no way to claim it in the dispute or a chargeback since the client has agreed to this policy and we can use this policy against your dispute.

FUP (Fair Use Policy)

We offer unmetered bandwidth, storage and cPanel accounts (reseller) on such services, you are limited as on the basis of per day use as follows.

  1. 10GB/day (Bandwidth) - Applies on all the plans with unmetered bandwidth.
  2. 10GB/day (Storage) - Applies on all the plans with unlimited/unmetered storage.
  3. 100 Accounts/day (cPanel/WHM reseller hosting) - Only applies to unlimited WHM Reseller.

Revisions and Errata

The materials appearing on NadeHost’s Website may include technical, typographical, or photographic errors. NadeHost will not promise that any of the materials in this Website are accurate, complete, or current. NadeHost may change the materials contained on its Website at any time without notice. NadeHost does not make any commitment to update the materials.

User Conduct

You agree to not use the service to:

  1. Upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
  2. Harm minors in any way;
  3. Impersonate any person or entity, including, but not limited to, a NadeHost official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  4. Upload, post, email, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  5. Upload, post, email, transmit or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights ("Rights") of any party; This includes linking to or redirecting to any content or copyright files hosted on a 3rd party resource/servers.
  6. Upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  7. Upload, post, email, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  8. Upload, post, email, transmit or otherwise make available any material that is of keylogging/proxy service/irc/shell(s) if any type.
  9. Interfere with or disrupt the service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;
  10. "stalk" or otherwise harass another; and/or

Use of copyright material and proof of ownership of content

Sites must not contain Warez, copyright or other illegal material including links or redirects to copyright material hosted on 3rd party websites/resources. The onus is on you the customer to prove that you own the rights to publish material, not for NadeHost to prove that you do not. NadeHost does not allow the propagation or distribution of copyright material, files or warez under any circumstances.

Right to suspend/terminate services

We reserve the right to suspend or terminate any hosting services if a website/hosting service consumes excessive server resources or affects other websites/hosting services on a shared hosting server. Excessive resource usage can constitute any form of server usage calculated and determined at the discretion of NadeHost. NadeHost reserves the right to suspend service at any time without prior notice if or when the health or normal running/performance of a service is affected/degraded by a website or hosting service.

Termination

You agree that NadeHost may, under certain circumstances and without prior notice, immediately terminate your NadeHost account, any associated email address, and access to the service. Cause for such termination shall include, but not be limited to:

  1. Breaches or violations of the TOS or other incorporated agreements or guidelines.
  2. Requests by law enforcement or other government agencies
  3. A request by you (self-initiated account deletions).
  4. Unexpected technical or security issues or problems.
  5. Extended periods of inactivity.
  6. Engagement by you in fraudulent and/or illegal activities.
  7. Nonpayment of any fees owed by you in connection with the services.

Links

NadeHost has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by NadeHost of the site. The use of any linked website is at the user’s own risk.

Terms of Service Modifications

NadeHost may revise these Terms of Use for its website at any time without prior notice. By using this website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.




Privacy Policy

NadeHost cares about and respects your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our products, services and websites (collectively, our "Services"). Your personal data includes information such as:

  1. Name
  2. Address
  3. Telephone number
  4. Date of birth
  5. Email address
  6. Other data collected that could directly or indirectly identify you

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

What information do we collect?

We collect information to provide the best possible experience when you use our services. Much of what you consider personal data is collected directly from you when you:

  1. Create an account or purchase any of our services. (like billing information, including name, address, etc)
  2. Request assistance from our Support Team. (like phone number)
  3. Complete contact forms or request newsletters or other information from us.

However, we also collect additional information when delivering our services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious, so we wanted to explain what these might be (as they vary from time to time) and how they work:

 
  • Account related information is collected in association with your use of our Services, such as account number, products you have purchased, when products renew or expire, information requests, support requests, and notes or details on our interactions.

  • Cookies and similar technologies on our websites allow us to track your browsing behaviour, links clicked, items purchased, and your device types. They also allow us to collect data (including analytics) about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse, and improve the performance of our Services. We may also collect your location via Internet Protocol (IP) address, so that we can personalise our Services.

  • Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs, and location information. This information includes specific data about your interactions with the features, content, and links (including third-parties, such as social media plugins) contained within the Services, IP address, browser type and settings (including configuration and plug-ins), the date and time the Services were used, language preferences and cookie data, and information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers, and error data. Some of this data collected might be capable of and be used to approximate your location.

  • Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand, and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

How we use information

We strongly believe in both reducing the amount of data we collect and limiting the use and purpose of that data to only:

  1. Data for which we have been given permission
  2. Data necessary to deliver the Services you purchase or interact with
  3. Data we might be required or permitted to keep for legal compliance or other lawful purposes.

These uses include: Delivering, improving, updating, and enhancing the Services we provide to you. We collect information relating to your purchase, use, and/or interactions with our Services. We use this information to:

  1. Improve and optimise the operation and performance of our Services (again, including our websites and mobile applications)
  2. Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
  3. Detect and prevent fraud and abuse of our Services and systems
  4. Collecting aggregate statistics about use of the Services
  5. Understand and analyse how you use our Services and what products and services are most relevant to you.

Often, much of the data we collect is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data., But as it is itself personal data, or it can be linked or linkable to personal data, we treat it accordingly.

Sharing with trusted third parties

We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

  1. Processing credit card payments
  2. Serving advertisements
  3. Performing analysis of our Services and customer demographics
  4. Communicating with you, such as by way email or survey delivery
  5. Customer relationship management.

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

Communicating with you

We may contact you directly, or through a third-party service provider, regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you'll find valuable if you give us consent, or where allowed based upon legitimate interests. You don't need to provide consent as a condition to purchase our goods or services. These contacts may include:

  1. Email
  2. Text (SMS) messages

If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options.

If you make use of a service that allows you to import contacts (e.g. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information needed for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at [email protected]

Compliance with legal, regulatory and law enforcement requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations, and policies when you register a domain name with us.

Third-party websites

Our website and our mobile applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

How you can access, update or delete your data

To easily access, view, update, delete, or port your personal data (where available), or to update your subscription preferences, please login into your Account and visit "Edit Account Details." Please contact us at portal.nadehost.com or [email protected] for additional information and guidance for accessing, updating, or deleting data.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

If you are unable for any reason to access your Account Settings, you may also contact us by one of the methods described in the "Contact Us" section below.

How we secure, store, and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  1. Mandated by law, contract, or similar obligations applicable to our business operations
  2. For preserving, resolving, defending, or enforcing our legal/contractual rights
  3. Needed to maintain adequate and accurate business and financial records

If you have any questions about the security or retention of your personal data, you can contact us at portal.nadehost.com or [email protected]

Age restrictions

Our Services are available for purchase only for those over the age of 16. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 16. If you know of or have reason to believe anyone under the age of 16 has provided us with any personal data, please contact us. We may ask you to verify your identity with a photo of your ID.

Changes in our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Us

If you have any questions, concerns or complaints about our Privacy Policy, our practices, or our Services, you may contact us at portal.nadehost.com or [email protected]

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